Privacy & legal policy

If you have any questions about the Crystalyzer privacy policy, the data we hold about you or would like to exercise one of your data protection rights, please contact us using the following details:

•⁠  Email: privacy@crystalyzer.com

•⁠  What information do we collect
•⁠  How we will use your information
•⁠  How do we store and secure your information
•⁠  How long do we keep your data
•⁠  Disclosure to third parties
•⁠  
What are your data protection rights 

•⁠  The use of cookies and similar technologies 

•⁠  Privacy policies of third party websites and social media services 

•⁠  Change to our privacy policy 


When you visit Crystalyzer.com, we use analytics software to automatically collect the following information related to your visit from your device/computer:

•⁠  Device  type
•⁠  Operating System
•⁠  
Browser 
•⁠  
Display 
•⁠  
Approximated location (country, city) 


Having this data, our analytics App can gather information on: 

•⁠  
How long you stayed on the website or on a specific page
•⁠  
Which pages you visited 
•⁠  

What are the referring  sites 
•⁠  
The display resolution of your device. 

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Submitting a form. On some of our website pages, you can submit your personal details via forms in order to request more information, receive regular updates about Crystalyzer. In these instances, we will ask for your consent before collecting the following information about you:

•⁠  
Name 

•⁠  
Email address 

•⁠  
Phone number

When you visit Crystalyzer.com we collect the information so that we can improve the appearance, functioning and usefulness of our website to you and other visitors. The legal basis for collecting this information is our legitimate business interests.
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When you submit a form on our website, we will use the information you provide us to:

•⁠  Respond to your requests for information; 

•⁠  Respond to complaints; 

•⁠  Send you marketing information about us, our products and services. You will be able to opt-out of this at any time; 
 

•⁠  Provide you with the Crystalyzer products or services you subscribe to; 

•⁠  Improve our product and services; 


In these instances, our legal basis for collecting this information is your consent.
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Crystalyzer does not share your information with any third parties except in providing the services that you requested.

Crystalyzer securely stores your data in our:

•⁠  Customer Relationship Management system - for managing the interactions between website visitors and Crystalyzer;
•⁠  Website and analytics system - to host the Crystalyzer web site and to provide insights into the associated visitor activity. This information is stored in data centres which may be located in the United States of America, Ireland, South Korea, Taiwan and Israel.
•⁠  These systems are not maintained by Crystalyzer but are from third party suppliers. Suppliers of these systems may change from time to time.

Crystalyzer adopts an Information Security Management System (ISMS) to systematically protect your information. We have implemented appropriate technical and organisational measures such as physical, electronic, managerial and procedural controls to maintain the confidentiality, integrity, availability and privacy of your information.

Your data is kept for as long as is necessary to fulfil the purposes outlined in this privacy policy or as required by law. Once we no longer require your personal information, we will delete it.

Your personal information is restricted to authorised employees and 3rd party service providers that act as data processors for us where it is necessary to provide the services to you including the Crystalyzer website, emailing you direct marketing material, or securely processing your submitted resume. Crystalyzer does not rent, sell or otherwise disclose your personal information to any third parties for commercial purposes.
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Where your data is stored or processed by a third-party service provider to Crystalyzer the privacy and security practices of those suppliers are examined in detail by Crystalyzer and assessed against applicable international standards and regulations. Only suppliers that meet Crystalyzer's standards are used to store and process your data.
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The third-party service provider systems, used by Crystalyzer, are mostly located in Australia but may be located in other countries. The transfer of your information between any locations, including outside the European Economic Area (EEA), will be protected by appropriate and adequate safeguards, including standard contractual clauses, as defined in the GDPR.

Everyone that we collect personal information about has the following rights:
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The right to access - You have the right to request Crystalyzer for copies of your personal information;
The right to update - You have the right to request Crystalyzer correct any information about you that you believe to be inaccurate. You also have the right to request Crystalyzer complete any information you believe is incomplete;
The right to erasure - You have the right to request that Crystalyzer erase your personal information, under certain conditions;
The right to restrict processing - You have the right to request that Crystalyzer restrict the processing of your personal information, under certain conditions;
The right to object to processing - You have the right to object to Crystalyzer's processing of your personal information, under certain conditions;
The right to data portability - You have the right to request that Crystalyzer transfer the data we have collected about you to another organisation, or directly to you, under certain conditions;
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If you make a request of us, we have one month to respond. If you would like to exercise any of these rights, please contacts us via the contact details above. We will verify your identity before complying with your request.

What are cookies - Cookies are text files placed on your computer to collect standard Internet log information and web site visitor behaviour information. When you visit our web site we will collect information from you automatically through cookies or similar technology.
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How do we use cookies and similar technologies?
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Crystalyzer uses cookies and similar technology such as web beacons and pixels in a number of ways. We use these types of cookies on our website:

•⁠  Essential cookies:  These are the cookies that let you browse through our website. They are also necessary for security reasons. 

•⁠  Functional cookies:  These cookies track the use of the website by a visitor and how it was rendered in order to improve the visitor experience. They also provide session security services.
•⁠  
Analytical cookies: Crystalyzer uses cookies to collect information about your visit to our website, e.g. which pages you visited, where you are approximately located, which page you first landed on or if you came from a specific referral, device type and screen size, browser, OS, bounce rate, conversions and popular content on the website. We use this information to improve the experience of the website for you and other visitors. All this data is pseudonymised. 

•⁠  Visitor Recordings:  This is a simple website replay tool that records where our website visitors scrolled to and what they clicked on our website. We can see this information in playbacks and so-called heatmaps. Collecting these statistics helps us to make our website more user-friendly and to reproduce and fix technical errors. All this data is pseudonymised. 


How to manage your cookies - You can set your browser not to accept cookies, however, some of our website features may not function as a result. For tips on securing or removing the use of cookies from your browser, we suggest you visit https://www.allaboutcookies.org/
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Your consent to use cookies - The essential cookies cannot be disabled and will be created when you visit our website. However, you can disable them and all cookies through your browser settings. Our website will ask you for your consent for all cookies. If you do not consent you can still visit the web site however, some of our website features will not function as a result.

The Crystalyzer website provides links to other websites and may use features and widgets from social media services such as YouTube. These features and widgets may collect information about you. Your interactions with these third parties’ Social Media Features are governed by their policies and not ours.

Crystalyzer keeps its privacy policy under regular review and places any updates on the Crystalyzer.com website.